Privacy Policy

Privacy Policy

Last updated: 20 November 2025
Company: Vinyl Flooring Repairs (VFR)
Email: info@vinylflooringrepairs.co.uk
Website: www.vinylflooringrepairs.co.uk

1. Data Controller

The Data Controller responsible for your personal information is:

Vinyl Flooring Repairs (VFR)
Email: info@vinylflooringrepairs.co.uk

This means we determine how and why your data is processed.

2. Personal Data We Collect

We may collect the following information:

Information you provide directly

Name

Business name

Email address

Phone number

Service address or site location

Details about the flooring issue or repair required

Messages sent through forms, email, or phone

Any additional information you choose to provide

Automatically collected data

IP address

Browser type and version

Device type

Pages visited and time spent on the site

Basic technical information for security and performance

We do not collect sensitive personal data.

3. Purpose of Processing Personal Data

We collect and process your data to:

Respond to enquiries and provide quotations

Arrange site visits, inspections, and repair work

Manage bookings and communicate project updates

Deliver and complete our services

Issue invoices and manage accounts

Improve our website and customer experience

Maintain safety, compliance, and service records

Prevent fraud and ensure security

We do not sell, trade, or rent your data to third parties.

4. Legal Basis for Processing

We process your data under the following GDPR legal bases:

Contract – to provide a quote, complete a service, or manage your booking.

Legitimate Interests – to operate and improve our business.

Legal Obligation – for invoicing, tax, and record-keeping.

5. Sharing Your Data

Your information may be shared with:

Hosting and email providers

Website analytics services

Professional advisers (e.g., accountants)

Subcontractors only when necessary to complete your service

All third parties are GDPR-compliant and only receive the minimum data required.

We do not share your data for marketing.

6. Data Retention

We retain personal data only as long as necessary:

Enquiry data: up to 12 months

Customer records and invoices: 6 years (legal requirement)

Analytics data: up to 24 months

After this, data is securely deleted.

7. Your GDPR Rights

You have the right to:

Access your personal data

Request correction of inaccurate data

Request deletion of your data

Object to processing

Request restriction of processing

Request data portability

Withdraw consent (where applicable)

To exercise any of these rights, contact: info@vinylflooringrepairs.co.uk

8. Cookies

We may use essential and performance cookies to:

Ensure the website functions properly

Analyse traffic and behaviour patterns

Improve user experience

You can manage cookies through your browser settings.

9. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

Vinyl Flooring Repairs (VFR)
Email: info@vinylflooringrepairs.co.uk